We’re proud to announce our collaboration with the City of Oulu to bring advanced voice interaction capabilities to OuluBot, the city’s virtual AI assistant. The pilot deployment launched on October 29th at International House Oulu, delivering multilingual customer guidance and support.

Advanced Speech Recognition for Public Spaces

The pilot project utilizes speech recognition technology developed by Creoir, featuring a microphone array optimized specifically for self-service kiosk environments. The solution enables real-time speech recognition directly on the device, ensuring data security and user privacy while maintaining full functionality even without an internet or cloud connection.

Meeting the Demand for Accessible Self-Service

Voice-enabled interfaces are becoming essential for accessibility in self-service solutions. With the European Accessibility Act coming into force in June 2025, businesses across industries are seeking ways to make their services more inclusive. This is particularly relevant for self-service kiosks in restaurant and retail environments, as well as ticket vending machines in transportation hubs, where voice interaction can serve customers with visual impairments, mobility challenges, or language barriers.

Customizable Voice AI Across Industries

Creoir has been developing customizable Voice UI solutions for AI assistants across multiple industries. Our technology enables organizations to deploy customer domain-specific, voice-enabled AI assistants that understand industry terminology, workflows, and user needs, whether in self-service or mission-critical environments.

Our collaboration with the City of Oulu demonstrates how organizations can deploy sophisticated AI services that respect user privacy while delivering excellent user experiences even in demanding public environments.

Ready to discuss on-device Voice AI? Contact us, we’ll happily share more about our dual-use technology and specific use cases for your industry.